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Our Offering

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Crafted to the highest standards, designed for the exceptional and focused on elevating our clients to unseen heights.

Our Mission

We improve the lives of customers by elevating how businesses engage with them.

Our Ambition

We take responsibility for customer engagement on behalf of the businesses we serve. We combine intelligence, journey design and omnichannel execution to ensure every customer is contacted:

  • at the right time,
  • on the right channel,
  • with the right message,
  • for a real need.

What We Do
Intelligent Customer Engagement, Powered by Machine Learning

We take ownership of the customer-engagement function - end-to-end. To achieve this hyper-personalisation at scale - we specialise in building and deploying bespoke machine learning systems that help businesses interact with their customers with precision and purpose. Beyond machine learning, our toolkit includes enterprise journey design, intelligent decisioning and omnichannel delivery.

We do not simply advise.

We land journeys in production, execute them, coordinate messaging across platforms and ensure consistency and quality across the entire customer lifecycle. Our offering is built on a simple principle: if data describes a pattern, we can model it - if we can model it, we can optimise it.

What "We Build Bespoke Machine Learning Models" Actually Means

  • We
    AI engineers employed directly within Deus Vult Consulting. No outsourcing. Deep experience across industries.
  • Build
    We write the code, construct the algorithms, tune and validate the models and deploy them into production environments. We have built and deployed these systems many times. We understand the pitfalls, edge cases and the commercial realities of using ML in production. Our work has delivered measurable financial outcomes at scale.
  • Bespoke
    Our systems are not off-the-shelf. They are tailored to your business, using your operational data and your context.
  • Machine Learning Models
    A focused subset of AI: systems that learn patterns from data and improve over time. They use mathematics and statistics to forecast outcomes and guide decisions.

Additional note: Internal & External Data - we use your proprietary data as the foundation. Where necessary, we enrich it with external datasets to enhance insight and prediction.

Comprehensive Customer Engagement Ownership
Enterprise Customer Journeys

We design customer journeys that span the full lifecycle - from awareness, consideration and retention, through to win-back and long-term loyalty. These journeys are engineered to:

  • break down internal silos
  • unify communication logic
  • personalise experiences at scale
  • reduce friction and increase clarity

Omnichannel Execution

We execute engagements across the full channel landscape:

  • SMS
  • WhatsApp
  • Email
  • Telemarketing
  • In-app messaging
  • All major social media platforms
  • Custom channels where required

If a business asks nicely enough, we will even do smoke signals. The channel mix becomes invisible to the customer - they experience one coherent journey.

Journey Management

We design, launch, monitor and optimise dynamic journeys on behalf of our partners. This includes:

  • segmentation
  • targeting
  • content logic
  • time-of-day optimisation
  • contact-rate management
  • channel allocation

We ensure messages land precisely, consistently and in line with the overarching customer strategy.

From model to business value
Predicting Future Outcomes

If the data contains a signal, we can forecast it. Forecasts allow businesses to shape journeys, prioritise outreach, personalise communication, and anticipate operational needs. These predictions center around Churn Risk, Next Best Action, Response Probability, Engagement Fatigue/Saturation or Lifecycle Events. These systems allow businesses to allocate effort precisely - helping the right customer, at the right moment, in the right way.

Real-Time Decision Automation

Machine learning is not only about forecasting the future. It can also automate decisions as data arrives, improving speed and consistency. This covers domains such as Dynamic Channel Selection, Send/Not-Send Decisioning, Instant Prioritisation of Inbound Support, Contextual Message Selection or Journey Step Advancement. These systems replace subjective manual judgement with fast, repeatable, high-accuracy decisioning. These decision engines also enrich journeys and ensure that every customer receives the right intervention at the right moment.

Foundation Model Integration

We integrate advanced AI models - GPT, Grok, Gemini, and open-source alternatives - into business workflows.

Why This Matters

These large language models excel at:

  • interpreting unstructured queries
  • extracting answers from complex documents
  • assisting with customer support
  • handling ambiguity at scale
  • powering intelligent agents

Deployment Options

Two primary pathways:

  • Hosted Models (e.g. GPT/Grok):
    High performance but data flows through external providers.
  • Private Deployments (open-source models):
    We set up and run models on your infrastructure, meaning confidential data never leaves your environment. Ideal for regulated industries or organisations with strong privacy requirements.

AI Agents and Automation

While we prefer high-integrity deterministic systems, we also build AI agent frameworks where they create genuine value.

An AI agent interprets outputs from one system, translates them into language, reasons using an AI model and produces instructions for another system - automating complex workflows previously requiring human interpretation.

Example Use Cases:

  • Customer support and FAQ bots
  • Internal helpdesk automation
  • Multi-step operational automations
  • Natural-language orchestration of workflows

Why Businesses Choose Deus Vult Consulting
Full Ownership of Customer Engagement
We take responsibility for both intelligence and execution.
Unified, Enterprise Customer Journeys
Coherent, cross-channel, lifecycle-spanning.
Omnichannel Execution at Scale
Every channel. Seamless coordination.
Machine Learning as a Strategic Tool
Intelligence that informs every contact and decision.
Consistency, Precision, and Delight
Brand-consistent, respectful communication at scale.
Proven Commercial and Human Impact
Meaningful value for both the business and its customers.
Operational Depth and Technical Rigor
We land journeys, not just design them.
Privacy-Respecting AI Deployments
Including private LLMs inside your infrastructure.
A Meaningful Partner Badge
A signal that the customer experience will be exceptional.
Sounds like what you need?

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